Terms and Conditions

Introduction

These Terms and Conditions govern the use of this website and the purchase of products supplied by us.

By using this website or placing an order, you agree to these Terms and Conditions.

Business Overview

We supply industrial equipment including EDM tap removers, tapping arms, tool support arms, and related accessories.

Our business operates on a pre-order and quotation-based system, unless otherwise stated.

Pre-Order and Quotation Process

• Products displayed on the website are not always held in stock
• Customers submit a request or enquiry via the website
• A formal quotation will be issued after the enquiry or campaign closing date
• Orders are only confirmed once the quotation is accepted and a deposit is received

We reserve the right to accept or decline any order.

Pricing

• All pricing is provided via official quotation
• Prices may vary depending on exchange rates, shipping costs, and supplier pricing
• Pricing is only fixed once a quotation is accepted

Deposits and Payments

• A minimum deposit of 50% is required to confirm an order, unless otherwise stated on the quotation
• Deposits are non-refundable once an order has been confirmed and placed with suppliers
• The remaining balance must be paid before dispatch or collection

Failure to complete payment may result in cancellation of the order and forfeiture of the deposit.

Order Cancellations

• Orders cannot be cancelled once confirmed and placed with suppliers
• Deposits will not be refunded in the event of cancellation after confirmation

Lead Times

• Lead times are provided as estimates only
• Typical lead times may vary depending on supplier availability, production schedules, and shipping conditions
• Delays may occur due to factors beyond our control

We will make reasonable efforts to keep customers informed of any delays.

Delivery

• We use third-party courier and freight services for delivery within South Africa
• Delivery times are estimates and are not guaranteed
• Risk transfers to the customer upon delivery

Free Delivery

• Free delivery may be offered on orders over a specified value (e.g. R2500)
• For large, heavy, or bulky items, delivery charges may still apply depending on size and location
• While we aim to absorb delivery costs where possible, certain conditions may prevent this

Large and Heavy Items

• Items such as workbenches may require palletized or freight delivery
• Delivery may be arranged to a regional hub or require customer coordination
• Offloading equipment (e.g. forklift) may be required at the delivery site and is the responsibility of the customer
• Additional charges may apply

Inspection on Delivery

Customers must inspect goods upon delivery.

Any damage, shortages, or issues must be reported within 24 hours of receipt.

Returns and Warranty

We offer a 12-month factory warranty from the date of purchase.

This warranty covers manufacturing defects only.

Warranty Exclusions

The warranty does not cover:

• Wear and tear components
• Incorrect use or application
• Misuse or mishandling
• Negligence
• Damage caused by improper setup or operation
• Unauthorized modifications

Customers are responsible for the cost of returning goods for inspection, repair, or replacement.

Use of Equipment

• All equipment must be used as intended and in accordance with proper operating practices
• The customer is responsible for correct setup, operation, and application
• Certain products may require custom clamping or mounting solutions, which are the responsibility of the customer

Limitation of Liability

We are not liable for:

• Loss of production time
• Loss of profit or business
• Damage resulting from incorrect use of equipment
• Damage to workpieces or materials
• Indirect or consequential losses

Our total liability is limited to the value of the product supplied.

Force Majeure

We shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to:

• Shipping delays
• Port congestion
• Customs delays
• Supplier shortages
• Transport disruptions
• Strikes or labour disputes
• Natural disasters
• Power outages or infrastructure failures

In such cases, delivery timelines may be extended accordingly.

B2B (Business-to-Business) Transactions

• Our products are intended for use in industrial and commercial environments
• Transactions are considered business-to-business (B2B) unless otherwise agreed in writing
• The customer confirms that they are purchasing for business or professional use
• Consumer protection provisions may not apply in the same way as retail transactions

Product Information

We make every effort to ensure product descriptions and specifications are accurate.

However, specifications may change without notice.

Website Use

• Users may not misuse this website or attempt to gain unauthorized access
• We reserve the right to modify or remove content at any time

Privacy

Use of this website is also governed by our Privacy Policy.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

Changes will be posted on this page.

Governing Law

These Terms and Conditions are governed by the laws of South Africa.

Contact

For any questions regarding these Terms and Conditions, please contact us via the website contact page.